Emergency Departments

Emergency departments assess and treat patients with serious injuries or illnesses.

Generally, you should only visit the Emergency Department or call 999 for life-threatening emergencies, such as:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped

If an ambulance is needed, call 999, the emergency phone number in the UK.

NHS 111 logo

If your condition is not serious or you are unsure, please contact NHS 111.

Services at our hospitals

Please note: There are no Emergency Department services at Buckland Hospital, Kent & Canterbury Hospital or the Royal Victoria Hospital.

William Harvey Hospital, Ashford, has full Emergency Department services 

Queen Elizabeth The Queen Mother Hospital, Margate, has full Emergency Department services 

Buckland Hospital, Dover, has an Urgent Treatment Centre

Kent & Canterbury has an Urgent Treatment Centre

Royal Victoria Hospital, Folkestone, has an Urgent Treatment Centre (services provided by the Kent Community Health Trust)

Emergency treatment for children

Children (over the age of 1) with minor injuries (e.g. suspected broken arm, wounds) can be seen 24/7 at Kent & Canterbury. Children with minor illnesses/ailments (e.g cough/fever/earache) can also be seen between the hours of 0800 – 1800.

William Harvey Hospital, Ashford and Queen Elizabeth The Queen Mother Hospital, Margate both have full 24/7 Emergency Departments and Urgent Care (minor illness & minor injury) services.

Not sure what service is right? See our list of treated conditions at our Urgent Treatment Centres, call NHS 111 or visit their online portal at https://111.nhs.uk to see what service is right for you

Mental health help

For help and advice if you are feeling anxious, low, or need urgent mental health help, please visit the Kent and Medway NHS mental wellbeing information hub.

Staying with a patient in our emergency departments

Our emergency departments are very busy at this time. Please help us have enough space by only one person staying with a patient at a time. Thank you.