We offer video outpatient appointments to as many patients as possible so that we can continue caring for patients whilst maintaining social distancing within our hospitals.
We use the eClinic video appointment system which is are safe, easy and free to use.
Fifteen minutes before your appointment time, you will receive a text message and/or email with a link to your appointment. More information about eClinic appointments.
Not every patient will be suitable for a video appointment. Your healthcare professional will make a decision, based on clinical information, about whether video appointments are suitable for you, e.g. if you need to come to hospital to have tests or be physically assessed.
Remember, please do not attend hospital if you are showing any symptoms of the coronavirus. You can find more information on the symptoms here.
Benefits of video appointments
Using video calls with patients is something that has been done for many years around the world; it is seen as a safe and effective way to care for patients, who do not need to be physically assessed by their healthcare professional.
Video appointments have many benefits for patients, including removing the need to take the day off from work, travel to hospital, pay for parking and wait in a waiting area for your appointment. Instead, you are able to have your appointment from the comfort of your own home. A friend or family member in another location can join the appointment as your representative by also using the link in your appointment letter, just let your health professional know they are waiting to join you. Your healthcare professional can also share scans and results with you on-screen within the video call.
Our video appointment systems are very secure and have been tested before being used with patients. The security of the systems is supported by ‘end-to-end encryption’ which stops any data being read or secretly modified.